Shipping policy
Product Shipping and Delivery
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Once the order has been dispatched, the customer will receive a confirmation email. Orders will be delivered within up to 10 business days after dispatch. Deliveries are made from Monday to Friday by the carrier selected and made available at checkout, excluding local or national public holidays, to the address provided by the customer.
Once the order has been processed, it is no longer possible to change the delivery address or the billing details provided.
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Shipping costs are added to the order. These costs are calculated and displayed at checkout according to the type of products selected and the delivery address provided.
Premium Delivery
For certain products or orders, a Premium Delivery option may be available whenever this service is presented at checkout.
Premium Delivery includes the delivery of the items inside the customer's property, to an accessible and suitable location.
This service does not include assembly, installation, fixing, connection or any other additional service related to the delivered items, unless expressly stated otherwise at the time of purchase.
The customer must ensure that there is suitable access for the items to be delivered inside the property, including adequate doorways, corridors, stairs, lifts or any other necessary access points.
Delivery Inspection
At the time of delivery, the customer should inspect the packaging and the delivered product for any possible damage. If the products are found to be damaged, the customer should not accept the delivery and the order should be returned immediately.
The Dudeco online store will subsequently refund the amount paid for the order and the corresponding shipping costs once the returned order has been received at its premises and the return process has been completed.
The order will be considered accepted if it is not returned within a maximum period of 15 days following its receipt.